Cookie privacy

This policy is for the confidentiality of information as Elestra EOOD (EIC: 202625209, city of Sofia, Klisura st. 2) using personal data, no matter what you provide, or use our services. Complied with the application for REGULATION (EU) 2016/679 ON THE EUROPEAN PARLIAMENT AND IN THE WORLD of 27 April 2016 (REGULATION).

By agreeing to the terms of this Privacy Policy, you agree that your personal information will be collected in accordance with the terms of this Privacy Policy, and you have the right to withdraw your consent at any time.

What information do we collect?

1. Personal information

We collect personal information only when you have provided it to us voluntarily and only in order to respond to your request, to provide you with information about the services we offer and to perform the services you have ordered. To this end, we may ask you to provide us with personal information such as first and last name, telephone number, email address, physical address and other similar information that may be used for contact or identification.

We do not provide your personal data to third parties, except in the following cases:

- when you want products made by us to be sent to you by courier and we need to provide the courier with your name, phone number and address for delivery purposes.

- when required by law enforcement in accordance with legal provisions;

- in order to protect our legal interest in the event of a dispute between you as a client and Elestra EOOD as a contractor.

We do NOT collect or process sensitive personal data such as race, religion, health status, political affiliation.

In accordance with the Regulation, you have the right to receive information about your personal data stored with us, to request that it be corrected or deleted. We may refuse to delete your personal data when this would violate our legal interest or in other cases provided by law. If you have any questions regarding the processing of your personal data, you can contact us by email

2. Coockies

What are cookies?

Cookies are small text files that a website can save to your computer or mobile device when you visit a page or site. The cookie will help the site or other sites to recognize your device the next time you visit it. Web beacons or other similar files can do the same. We use the term cookies in this policy to name all files that collect information in this way. Cookies are used to properly display the web page and to save the user's personal settings. Cookies may provide certain technical information, which may include your location and / or some of its features, performance data of your device, information about your browser and operating system / service provider, including how to connect, IP address, date and duration of access, inquiries made by you, amount of transferred data, other.

What cookies do we use?

We use cookies, which improve the functionality of our website and make it easier to use, while preserving your personal settings.

We also use third-party cookies to help us analyze and understand how you use this website. We use Google Analytics, a web analytics service provided by Google that tracks and tracks website traffic. Google uses the data collected to track and monitor the use of our service. This data is shared with other Google services. Google may use the data collected to contextualize and customize ads from its own ad network.

We use cookies, which facilitate the connection between our site and various social networks and help us better target our advertising messages. Social networks have their own privacy policies, which we recommend you read.

You can turn off your browser's cookies from your browser settings. If you use several browsers on a device, you need to "clear" cookies for each browser separately. Please note that opting out of certain cookies may affect the functionality of the website and affect your browsing.

We take your personal data and information security in general seriously, but no method of transmission over the Internet or method of electronic storage is 100% secure.

By using all commercially acceptable means to protect your personal data, we cannot guarantee its absolute security.

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